All prints are normally dispatched within 48 hours of payment. We will email you once your order has been dispatched and, if you have given us your mobile phone number at the time of payment, we will text you to let you know your framed print is on its way.
Orders can be cancelled at any time before they are dispatched. If the item has already been dispatched then the customer may incur a fee for the delivery and return on the item.
Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify, please keep all packaging and artwork as delivered and notify us within 24 hours of the item arriving.
Please check the entire box for damage and, if possible, open the parcel and view the contents. Otherwise we advise all customers to sign, “NOT CHECKED” with the courier and score through any small print accepting the condition of the parcel if you have any doubts about damage upon delivery.
The cost of any items that are lost or damaged in the post will be recovered from the delivery company. Once we have received the compensation, you will be refunded the full cost including postage. Please allow up to 28 days for us to process your claim.
No Quibble Returns Policy
Under the United Kingdom’s Distance Selling Regulations, if you have received goods from Direct-Art but simply changed your mind regarding your purchase, you may return these items for a full refund (minus postage & packaging) subject to the following conditions:
Any problems with any part of your order must be reported within 24 hours of receipt.