Your terms and conditions of use

Delivery times


 

All prints are normally dispatched within 48 hours of payment. We will email you once your order has been dispatched and, if you have given us your mobile phone number at the time of payment, we will text you to let you know your framed print is on its way.

 

Cancellation policy


Orders can be cancelled at any time before they are dispatched. If the item has already been dispatched then the customer may incur a fee for the delivery and return on the item.

 

Damages


Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify, please keep all packaging and artwork as delivered and notify us within 24 hours of the item arriving.

Please check the entire box for damage and, if possible, open the parcel and view the contents. Otherwise we advise all customers to sign, "NOT CHECKED" with the courier and score through any small print accepting the condition of the parcel if you have any doubts about damage upon delivery.

The cost of any items that are lost or damaged in the post will be recovered from the delivery company. Once we have received the compensation, you will be refunded the full cost including postage. Please allow up to 28 days for us to process your claim.

 

No Quibble Returns Policy


Under the United Kingdom’s Distance Selling Regulations, if you have received goods from Direct-Art but simply changed your mind regarding your purchase, you may return these items for a full refund (minus postage & packaging) subject to the following conditions;


• Items must be returned to Direct-Art in a saleable condition and in their original packaging. Any damage that has occurred to the items whilst in your possession may affect your refund.

 


• Direct-Art must be notified of your intent to return an item within 7 days of receipt and then the item itself must be returned within the 7 days that follow that notification. Direct-Art cannot refund on items returned outside of this period.


To return your unwanted order, please carefully repackage the item(s) in the manner they arrived with you and then call or email ourselves to arrange a collection. The cost of this return will be covered by the customer. Once the goods are back with us, an e-mail will be sent in reply to your refund request.


Any problems with any part of your order must be reported within 24 hours of receipt


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